Last modified on January 18, 2015 by Brad Phillips

Brad Phillips On The Crisis Intelligence Podcast

Melissa Agnes is one of my favorite crisis communications professionals in the business, so I was thrilled to be invited as her guest on her excellent podcast.

Our conversation lasted for an hour—but she kept it fast moving, full of useful information and fun. Among other topics, we discussed the following (as summarized on Melissa’s site):

    • What makes a good spokesperson for crisis communication
    • The real-time news cycle and how it impacts in a crisis
    • Tips for making communications “social media friendly”
    • Biggest mistakes spokespeople make in crisis – and how you can avoid them
    • How to save a client or brand who has already stuck their foot in their mouth

The Crisis Intelligence Podcast Logo

If you’re unable to sit and listen for the full hour, you might consider downloading the podcast and listening to it during your commute. You’ll find a particularly energetic “lightning round” at the end. And while you’re at it, subscribe to Melissa’s podcast—she’s really good, and you’ll learn a lot.

You can listen to the podcast on iTunes here (look for episode 33, released on January 18, 2015), or listen to the podcast from Melissa’s website here.